Refund policy

Refund and Return Policy

ALL SALES ARE FINAL.

Because our apparel is made to order, we do not accept returns or exchanges unless the issue is the result of our error.

You may be eligible for a refund or free reshipment in the following cases:

• The item arrived damaged
• You received the wrong item or size
• Your order did not arrive within the guaranteed delivery time of 25 business days, excluding the 2–5 business day processing period

If your case qualifies, you may choose between a full refund or a replacement shipment. Please contact our support team within 7 days of receiving your order and provide your order number, a description of the issue, and clear photos or videos showing the problem.

Do not return any item before receiving return authorization from our support team. Unauthorized returns may not be accepted or refunded.

Cases Not Eligible for Refund or Reshipment

Refunds, returns, or replacement shipments will not be provided in the following cases:

• The order could not be delivered because the customer provided incorrect or incomplete shipping information
• Delivery delays or losses were caused by circumstances beyond SPORTORAY’s reasonable control, including customs clearance delays, natural disasters, or other exceptional events
• The customer ordered the wrong size or item
• The customer changed their mind or no longer wants the item
• The returned item has been worn, washed, altered, damaged, or stained

Return Address

Once your return has been authorized, please send the item to:

Contact Name: 5263K HUANG
Address: 19907 E Walnut Dr South, Ste B
City: City of Industry
State: CA
ZIP Code: 91789
Country: United States
Logistics Contact Number: 909-979-0734

This telephone number is provided for logistics and delivery purposes only. Please do not call. For return assistance, contact our customer support team.

Please do not return your order to the address shown on the original shipping label. Returns sent to an unauthorized or incorrect address may not be received or refunded.

Packaging Requirements

All authorized returns must:

• Be returned in the original packaging bag
• Include all original tags and accessories, if applicable
• Be unworn, unwashed, unused, and unaltered
• Be free from stains, odors, damage, and signs of wear
• Be securely packaged to prevent damage during transit
• Include the order number and return authorization information inside the package

SPORTORAY reserves the right to refuse any return that does not meet these requirements.

Return Shipping Costs

Customers are responsible for all return shipping costs. Original shipping charges and return shipping fees are non-refundable.

We strongly recommend using a trackable shipping service and keeping the shipping receipt until your return has been processed. SPORTORAY is not responsible for returned packages that are lost, damaged, delayed, or sent to the wrong address during transit.